Intake Process

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Intake Process

Reaching out for help can be scary! We are so honored you are making this choice and considering us to work with you. We believe the real work should happen in session, so we work hard to make the administrative part easy.
Our job is to make your path towards healing as smooth and helpful as possible. To that end, check out a quick video on how video counseling works. To protect your health and that of the greater community, we have temporarily moved to 100% telehealth during social distancing due to COVID-19. But don't worry! It's easy, it's confidential, and it's just as effective as in-person treatment.

Step 1:

Free Phone Consultation

We offer a free 15-minute phone consultation to help answer your questions and understand a little more about what Hope For The Journey does to help you heal.

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Step 2:


Once you are ready to schedule, we want to make that as smooth as possible, also.

You can easily see your therapist’s availability, request an intake appointment slot, and schedule/make changes to ongoing appointments at your leisure through your client portal.

Don’t worry. If you prefer to do it the old-fashioned way, we’re happy to also schedule via email or phone.


Step 3:

Online Client Portal

Once you have scheduled your first appointment, you will receive an email asking you to sign into our online client portal.

Here, you will review and sign electronically the policy and consent forms. These forms will answer all your questions about the nitty gritty of how Hope For The Journey runs.

Ongoing, you will be able to confidentially message your therapist, access billing forms, and adjust your therapy sessions through the portal.

Step 4:

Your First Session

The intake appointment is where you will get a chance to feel out if it feels like a good fit. Most people are nervous at first, but it’s a good sign if you feel better by the end. If not, please let us know. Our goal is to find you a good fit even if you haven’t found it with us.

Be prepared for a lot of nosy questions in this first appointment. Also be prepared to make a choice about how much you can/should share. If talking about something overwhelms you or makes you feel all numb, we want you to hold back until you’re ready.

Some tips include:

  • Only giving us the “headlines” instead of all the details of a story.
  • Telling your therapist that you’re struggling so they can give you some skills to manage it right then and there.
  • Letting us know you are not ready to talk about it.


Step 5:

Ongoing Treatment

You and your therapist will come up with a treatment plan that may include one-on-one sessions, group, and/or family sessions. The treatment plan will change and evolve as we find out what works and what doesn’t work for you.

Our clients average 12-16 sessions for full recovery, but this is highly dependent on 1) your motivation for treatment, 2) how complex your story might be, and 3) how open you can be about what works and what does not.

We believe that all of our clients can live full beautiful lives no matter what has happened in the past. We provide the tools and support you need to make a lifelong transformation.


Step 6:


This is our favorite part! Your last session will be a celebration of all your hard work and progress.

We will also explore what to expect as you move forward with your “new normal” and develop a plan for how to handle any new challenges life might have in store for you.

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Feedback for Us

Help us help you and others. If you have praises, critiques, or suggestions, we’d love to hear from you!

1101 Satellite View #501
Round Rock, TX 78665

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